IT Support Analyst

Job Description

As the primary IT support professional at our London Head Office, you'll also extend your expertise to our other London locations. This hands-on role involves providing face-to-face IT support, resolving technical incidents promptly via our ITSM tool, and ensuring smooth IT operations.

Your responsibilities will include:

• Diagnosing and resolving IT issues efficiently while delivering exceptional service
• Managing, configuring, and preparing hardware and software installations
• Maintaining and creating technical documentation to share with the team

This role is based at our London office Monday - Friday, Shifts are 9-6/8-5 on a rotational basis.

Qualifications

What We're Looking For:

Essential Qualifications:

• At least 1 year of experience in IT support
• COMPTIA A+/N+ or equivalent certifications
• Strong problem-solving skills with a proactive approach
• Excellent communication skills, with the ability to collaborate effectively at all levels
• Friendly, approachable, and customer-focused attitude
• Experience providing face-to-face IT support

Desirable Skills (Training Provided):

• Hardware configuration and installation
• SQL query language
• Active Directory, Group Policy, DNS, and DHCP
• Cisco networking systems
• Windows desktop and server operating systems
• Virtualisation technologies (e.g., Hyper-V)

If you're passionate about delivering IT support excellence and growing your technical skills, we would love to hear from you!

Additional Information

Along with your benefits package we also offer a wide range of perks for our colleagues:

Reward, Recognition and Opportunities

Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.

Frasers Festival – an event like no other! Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe – hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more.

CEO Sessions – Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business.

Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.

Employee Welfare

Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.

Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.

What’s next?

Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage pre recorded interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful you will then be invited to an on-site interview with the team.