Be at the heart of actionFly remote-controlled drones into enemy territory to gather vital information.

Apply Now

Guest Relations Executive

Nobu Hotel Portman Square
Greater London
2 days ago
Create job alert

Closing date: 13/12/2025



The Role
Guest Relations Executive

Crafting exceptional stays through care, precision and personal connection

As a Guest Relations Executive at Nobu Hotel London Portman Square, you’ll be the trusted point of contact for our most valued guests — ensuring every detail of their stay is seamless, personalised and memorable. From pre-arrival arrangements to post-departure follow-ups, you’ll deliver Nobu’s crafted hospitality with warmth and professionalism.


You will


  • Verify arrivals, checking VIP status, profile notes and special requests
  • Provide special attention to long-stay and high-rate guests, ensuring tailored setups
  • Make pre-arrival and in-house courtesy calls to enhance the guest experience
  • Allocate amenities and share lists with relevant departments
  • Prepare welcome cards and liaise with other teams for personalised touches
  • Conduct VIP room checks and ensure full suite setups are completed
  • Coordinate with Concierge and outlets for priority or last-minute bookings
  • Handle payment, setup and coordination for special occasion packages
  • Allocate and block VIP rooms in advance for smooth arrivals
  • Monitor VIPX inbox and respond promptly to guest enquiries throughout the stay
  • Maintain lobby presence, assist with VIP rooming, check-ins and check-outs
  • Manage complaints with empathy and efficiency
  • Send personalised post-departure follow-up communication to VIP guests
  • Perform any other duties as required


What We’re Looking For

You bring experience in guest relations or front-of-house roles, ideally within a luxury hotel setting. You’re detail-oriented, proactive and passionate about creating exceptional guest experiences. With strong communication skills and a genuine sense of hospitality, you’ll ensure every interaction reflects Nobu’s crafted approach.


Benefits of Joining Our Team


  • £1000 Refer a Friend Scheme
  • Two hotel-wide social events each year including our Employee Awards Night
  • Discounted overnight stays across Nobu properties worldwide
  • Discounted Pilates classes and wellness treatments
  • Opportunities to progress within our hotel and the wider Nobu portfolio
  • Innovative learning and development opportunities
  • Exciting wellness and volunteering initiatives
  • Up to 33 holiday days through length of service
  • Life Assurance Scheme
  • Cycle to Work Scheme
  • Discounts on all food and beverage
  • Free meals while on duty

Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned


Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.


Nobu Hotel London Portman Square features 249 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.


We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted.


You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.


 

Related Jobs

View all jobs

Deputy Hospitality Manager

Handyman POP085 - Now Hiring!

Guest Relations Officer

Guest Relations Assistant

Cottage Attendant

Rooms Director

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Space Industry Recruitment Trends 2025 (UK): What Job Seekers Need To Know About Today’s Hiring Process

Summary: UK space‑sector hiring has shifted from pedigree‑first screening to capability‑driven evaluation across the full stack—spacecraft systems, payload/RF, flight software, GNC/ADCS, propulsion, structures/thermal, AIT (assembly–integration–test), mission/ground operations, reliability/radiation, and compliance (ECSS, export control). Employers want proof you can build, test, operate and scale space systems safely and economically. This guide explains what’s changed, what to expect in interviews & how to prepare—especially for satellite/spacecraft engineers, payload & RF/MM‑wave, flight & ground software, GNC/ADCS, power/thermal, AIT/test, mission ops, data/EO, and space product/TPM roles. Who this is for: Systems engineers, payload/RF engineers, flight software & FDIR, GNC/ADCS, power/thermal/structures, propulsion, AIT/test, reliability/radiation, QA/compliance, ground segment/cloud, mission operations, EO/data processing, and product/programme managers targeting roles in the UK space ecosystem.

Why Space Careers in the UK Are Becoming More Multidisciplinary

The UK’s space sector is growing fast — from satellite systems and Earth observation to satellite communications, space robotics, propulsion, space data analytics, and mission operations. But the nature of space work is changing. Projects involving satellites, launch systems, space robotics and ground infrastructure are now embedded in regulation, public perception, human interaction and cross-disciplinary design. Space careers in the UK used to be dominated by engineers, astrophysicists, systems analysts and telemetry experts. Today, they increasingly demand fluency not only in aerospace, software, electronics & data, but also in law, ethics, psychology, linguistics & design. After all, space systems operate under treaties, privacy constraints, public scrutiny, international collaborations and human interfaces. In this article, we explore why space careers in the UK are becoming more multidisciplinary, how those allied fields intersect with space work, and what job-seekers & employers must do to thrive in this evolving cosmos.

UK Space Team Structures Explained: Who Does What in a Modern Space Department

The UK space sector is rapidly expanding. With growth in satellite design, Earth observation, communications, launch systems, space science, downstream applications, and regulatory and operational services, there’s rising demand for skilled professionals across many disciplines. Building a high-impact space organisation requires well-defined team structures, clear roles, strong collaboration, and alignment across engineering, science, operations, regulation, and commercial functions. If you are applying for roles via UKSpaceJobs.co.uk or hiring into your company, this guide will help you understand the principal roles you’ll find in a space team, how they interact during mission lifecycles, what skills UK employers expect, salary norms, common challenges, and best practice for structuring space teams that succeed.