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Graduate Support Engineer

TEC Partners
Essex
1 month ago
Applications closed

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Graduate Customer Support Engineer
Location: Clacton-on-Sea area, Essex
Salary: £26, - £35, (depending on experience)
Job Type: Full-time, permanent

Are you a recent engineering graduate looking to start your career in a hands-on, customer-facing technical role? This is an excellent opportunity to join a well-established technology company that designs and manufactures innovative electronic test and measurement products used by global customers in a wide range of industries.

As a Graduate Customer Support Engineer, you'll be part of a collaborative team focused on helping customers get the best out of high-performance electronic systems. You'll work across installation, configuration, and technical troubleshooting, while developing a strong foundation in product knowledge, software tools, and customer communication.

What you'll be doing:

Troubleshooting and resolving technical queries related to product setup, configuration, and performance Escalating more complex issues to engineering and product teams while ensuring clear communication throughout Documenting support activity and contributing to knowledge bases and troubleshooting guides Delivering remote and in-person training sessions to help customers gain confidence with products Building long-term relationships with customers, acting as a trusted technical contact Feeding customer insights back to the development teams to support product improvements

What we're looking for:

A recent Bachelor's degree in Engineering (Electronics, Computer Science, or related discipline) Some knowledge of programming (e.g. C#, .NET, Python, LabVIEW or VeriStand) Strong problem-solving skills and an analytical mindset Clear, confident communication and the ability to work well with customers A proactive, adaptable approach - comfortable in a fast-paced, technical environment

Desirable experience:

Familiarity with test and measurement equipment or instrument control standards (PXI, LXI, VISA, IVI) Experience with CRM or support tools such as Salesforce ServiceCloud

This is a fantastic opportunity for a motivated graduate to launch their engineering career in a role that blends technical depth with customer interaction. You'll receive ongoing support and training to help you develop your skills and progress within a growing international business.

Get in touch with Daniel Cordy at TEC Partners for more information.

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