Company Description
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and leading company in the field of robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.
Job Description
Primary Function of Position:
The Genesis OR Consultant plays a key role in supporting hospitals and surgical teams by delivering both onsite and remote consulting services. This role is focused on identifying and implementing best-in-class practices for da Vinci Surgery across areas such as robotic program standardization, operational efficiency, team training, cost management, and block time utilization.
Working in close partnership with hospital leadership and cross-functional teams including Sales, Marketing, Customer Training, Customer Service, and Technical Support. The consultant ensures that each customer is equipped to successfully launch, optimize, and sustain a high-performing robotic surgery program.
Roles and Responsibilities:
Build and Maintain Expert Knowledge
- Develop deep expertise in the use, application, troubleshooting, and proper handling of Intuitive technologies, instruments and accessories.
Territory and Time Management
- Independently manage your assigned territory, balancing customer consulting engagements with administrative responsibilities.
Plan and Execute Consulting Programs
- Design and deliver targeted Genesis OR consulting and educational initiatives to strategically selected customer accounts.
Lead Complex Customer Engagements
- Drive long-term, multi-layered consulting engagements by collaborating with hospital stakeholders and cross-functional Intuitive teams (Sales, Services, Marketing, Customer Training) to provide customized, actionable solutions.
This includes:- Identifying challenges, utilization barriers, and strategic opportunities
- Aligning with hospital key stakeholders on priorities and implementation plans
- Tracking progress and maintaining regular communication based on shared timelines
Deliver High-Impact Consulting Services
- Provide in-person and virtual consulting services focused on key operational areas such as:
- Workflow standardization
- OR efficiency improvements
- Staff training and onboarding
- Cost containment strategies
- Block scheduling optimization
- New system integration
Cross-Team Collaboration and Knowledge Sharing
- Promote strong collaboration among Genesis and cross-functional partners to meet shared implementation goals and customer success milestones.
Data Analysis and Insight Generation
- Analyze customer usage patterns and performance data to tailor consulting engagements and demonstrate value through measurable outcomes.
Collaborate Across Functions
- Work closely with Sales and Marketing to ensure alignment on customer strategy and execution.
- Engage with internal stakeholders to define, measure, and continuously improve the quality and impact of Genesis content and services.
Customer Feedback and Issue Reporting
- Proactively gather and report customer feedback or concerns through appropriate internal channels to ensure rapid resolution and continuous improvement.
Qualifications
Required Knowledge, Skills, and Experience:
- Bachelor’s degree (B.A./B.S.) preferred; equivalent clinical, medical, or healthcare-related experience also considered
- Minimum of 3 years of proven professional experience in healthcare or hospital management, ideally in a B2B sales role or a hospital-based leadership position
- Demonstrated experience working in or with Operating Room departments
- Strong track record of achieving results through effective team collaboration
- Strong communication and interpersonal skills, with the ability to confidently present to diverse audiences and group sizes
- Thrives in a dynamic, high-energy, and fast-paced environment
- Flexible and adaptable with work schedules, including occasional extended hours
- Strong business acumen and the ability to operate effectively within key stakeholders healthcare environments
- Ability to communicate clearly and consistently across multiple organizational levels
- Training or certification in Lean, Six Sigma, or Change Management is a plus
- Proficiency in Microsoft Office and/or equivalent tools; experience with project management and a strong record of leading complex, customer-facing initiatives related to OR efficiency, productivity, or cost containment
- Fluency in English and the local language (as applicable)
- Willingness to travel up to 70%
- A minimum of 24 months in this role is expected before eligibility for internal mobility to other positions within the organization
Additional Information
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
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