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Front Office & Reservations Agent

Motel One London-Tower Hill
Greater London
1 day ago
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Front Office & Reservations AgentJob Description

You will be passionate to provide our guests with excellent service: as a friendly voice on the phone, an amicable contact by email or with a welcoming smile at check-in, your warmth for hospitality will shine. At the front desk and in our Reservations department, you will be responsible for:

  • Looking after our guests, including check-in and check-out
  • Reviewing and processing bookings, overbookings and options
  • Maintaining Sihot, as well as our electronic bookings systems
  • Producing and verifying invoices, including managing payments
  • Cash transactions and cashing up
  • Administrative and organisational tasks (e.g. managing no-shows, answering emails)

Benefits:

  • Bonus program: The better the guests rate their stay, the higher the bonus!
  • Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
  • Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
  • Develop personally and professionally: With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running.
  • Celebrate together: Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team.

Qualifications

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:

  • Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call service sector or be looking for a change of career
  • Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
  • Be open and communicative and have a solid command of (written and spoken) English
  • Be a team player and willing to provide assistance across departments – we achieve our results together

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