Front of House Manager

Role Overview 

The Front of House Manager leads the Reception team to deliver a seamless and exceptional guest journey from arrival to departure. This role ensures that every interaction reflects the warmth, professionalism, and standards of the House, while fostering collaboration across all departments to enhance the overall guest experience. 

Guest Experience & Service Excellence 

At the heart of the role is a passion for delivering a flawless guest experience. You’ll ensure every guest receives a genuine, memorable welcome and that all front-of-house operations run smoothly and efficiently.
You will empower your team to confidently identify opportunities to enhance each stay. You’ll take ownership of guest feedback and analyse trends, and work with colleagues to drive continual improvement. You will also work collaboratively with other departments, such as events and F&B.
In the event of complaints or issues, you will handle them swiftly and professionally, ensuring every resolution strengthens guest loyalty. 

 Team Leadership & Development 

You will inspire, guide, and develop a high-performing Reception team who consistently deliver outstanding service. By fostering a supportive, engaged, and motivated team culture, you will help create a workplace where people take pride in their contribution and strive to exceed guest expectations. 

Skills & Experience

 • Proven experience in a high-end hotel setting.

 • Strong leadership and people development skills. 

• Exceptional guest service orientation with a passion for creating memorable experiences. 

• Excellent organisational, communication, and problem-solving abilities. 

• Proficient in rota management and systems such as Harri and PMS/CRM platforms. 

• Calm under pressure with a proactive, solution-focused mindset.
Success in the Role
Success will be measured by consistently high guest satisfaction, strong team engagement, efficient front-of-house operations, and effective collaboration across departments. 

About Thyme

Set in 150 acres of farmland, Thyme is a family ran destination: we have a hotel, a spa, a cookery school, restaurants and a farm, we grow our vegetables, fruit & herbs, and we have nature at our heart.

A destination for local regulars, London weekenders and international travellers a like, each day brings variety, vibrancy and excitement. 

We are a team that consistently strives for world class guest experience, to celebrate the seasons and immerse guests in our love of the land. Our people are dynamic, passionate, considerate and collaborative, with a culture of learning and progression at our heart. 

Why Choose Thyme:

A Flourishing Team: Our team is vibrant, professional and collaborative. With our company values at our heart, the team work together to deliver true hospitality excellence.

A Connection to the Land: Throughout Thyme, there is plenty of open space and gardens to wander. Our work environments are light and airy, always maintaining a connection to the outside.

Professional Development: Personal and professional development is at the heart of our people strategy, with training and leadership programmes as well as development plans for all the team.

Competitive Remuneration: We offer excellent pay and benefits. Our service charge is substantial, and every penny goes to our hard working team each month.

Benefits for the Team 

·                  Exceptionally generous Service Charge bonuses paid monthly.

·                  28 days annual leave PA + All staff to have an extra day off on their birthday.

·                  Healthy & delicious meals on duty prepared by our own Chef’s, and a comfy team room to enjoy on breaks

·                  Employee assistance & wellbeing programme

·                  High quality, sustainably made, and stylish uniforms provided.

·                  Free staff parking on site.

·                  Team rates to stay at Thyme for £150 per night, with the ability to extend this to family.  

·                  50% off food in both the Ox Barn and the Swan.

·                  Cookery School discount - All classes are £40 per person, available for you plus 1 guest.

·                  50% discount on Spa Treatments.

·                  40% discount on our retail range Bertioli

·                  Annual staff Christmas Party with dinner, drinks, music & dancing!

·                  A personalised approach to investment in your professional development.

·                  Beautiful Location with plenty of space to walk and relax during break times! 

Our Culture

A welcoming, caring, positive and supportive culture, defined by inclusivity, accountability, and recognition. Effective communication, listening and a commitment to health and wellbeing serve as the bedrock of our culture.

Our Values

·                  Considerate - Being thoughtful and Considerate in our actions and their impact on people and the planet

·                  Consistency - Delivering Consistency of performance and stability through collaboration and communication

·                  Integrity - Always displaying total Integrity, creating an environment where respect, honesty, and trust, thrive.

·                  Pride - Having Pride in who we are and what we do, and the sophisticated style with which we do it

·                  Aspiring - Aspiring to achieve excellence, applauding ambition, and rewarding resilience