IMServ is one of the UK’s leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.

PURPOSE OF THE JOB:

The Fleet Operations Advisor provides support toward the day-to-day operations of the company's fleet of vehicles, working closely with drivers, external service providers, and management to ensure that vehicles are functioning properly and meeting organisational needs.

The role will undertake administrative and data management duties using, where appropriate, computer-based systems, to ensure that associated services are performed effectively, safely and in a timely manner.

MAIN ASSIGNMENTS:

Fleet Operations -

Responsible for the day-to-day operations of vehicle maintenance, service and repair using internal systems ensuring minimum downtime and operational impact.

Manage all requests for assistance with servicing and breakdowns, tyres, windscreens, accidents plus co-ordinating replacement vehicles as and when required.

Support the Fleet Manager with interrogation of costs relating to repairs / invoices / applications

Co-ordinate employee onboarding processes for vehicles, fuel cards, licence checking and induction packs

Co-ordinate employee offboarding processes for vehicles and fuel card returns.

Support the Fleet Manager with vehicle telemetry systems including data reporting

Support the Fleet Manager with current supplier relationships, making suggestions from improvements, escalating to the Fleet

Administration -

Provide an efficient and courteous first point of contact dealing with telephone and email enquiries from internal and external partners / stakeholders

Ensuring that a timely response is given to external and internal queries

Effectively communicating supplier correspondence and queries to other departments as appropriate.

Provide an efficient administrative service including collating, inputting and maintaining data.

Provide ad hoc administrative support to the Fleet Manager where required.

Compliance -

Keeping accurate compliance records and ensuring successful completion of audits

Providing cross functional support in maintaining industry accreditations.

Participate in accident investigations, including root cause analysis, proactively managing any identified interventions

Managing the processing and deductions of PCNs and NIPs

Support the Fleet Manager with collating and gathering evidence with regard to insurance claims.

Continuous Improvement -

Regular analysis of comparative fuel consumption across the fleet to identify anomalies and opportunities for performance improvement, escalating to the Fleet Manager any findings

Support the Fleet Manager in provide accurate data relating to causation and avoidance of incidents within our fleet

Support the Fleet Manager in the identification and onboarding of new service providers

To support and contribute toward the continuous improvement of associated fleet policies, procedures and communications

Supporting the Fleet and Health & Safety Management teams with any projects as required.

To undertake such other duties related to the work of the organisation as may be assigned that are consistent with the nature of the job and its level of responsibility.

ACCOUNTABILITIES:

Promptly process all administrative tasks within set SLAs

Ensure compliance with government rules and regulations via accurate record keeping

Handle all interpersonal situations with confidentiality

Query, download, manipulate and interpret reporting files

Identify and correct errors and/or issues with tasks or processes.

PERSON SPECIFICATION:

The ability to convey information effectively via email and telephone

The ability to build, maintain and influence relationships with a varied audience, understanding the value and importance of good communication and how to adapt based on the situation.

Skilled at managing multiple priorities and the ability to work on own initiative and within a team

Good judgement and awareness of reputation management

Ability to use the internet in an efficient manner in finding information and undertaking research

Experience with any CRM Software & Microsoft applications such as Outlook, Word, PowerPoint & Excel

Full UK Driving License

NVQ 3 in Business Administration or appropriate equivalent qualification / experience

Ideally experience of working in a Hire, Transport or Fleet Management team

COMPANY BENEFITS:

• 28 days annual leave plus Bank Holidays (contract dependant)
  
  
• Annual leave Buy & Sell Scheme
  
  
• Enhanced Salary Sacrifice Pension Contributions
  
  
• Life Assurance up to 6 X Base Salary*
  
  
• Subsidised Health cover*
  
  
• Subsidised Dental Cover*
  
  
• Contribution towards Eye Tests and Glasses
  
  
• In Office & Out of Office Social Events
  
  
• Retailer Discounts Platform
  
  
• Employee Assistance Program
  
  
• Wellbeing Centre
  
  
• Car Salary Sacrifice Scheme*
  
  
• Reward & Recognition
  
  (*Length of service & T&Cs apply)
  
  Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UK’s leading and growing energy data collection and meter operations service provider.
  
  Diversity and inclusion have long been at the heart of of IMServ’s success. As we continue our growth, our focus remains on ensuring that equality, diversity, and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership.
  
  These are the key drivers of our business, that our customers really look to us for.
  
  (Please note that we reserve the right to close this position before the expiry date)