Description
Why Join DeterTech?
At DeterTech, we are driven by a clear purpose:giving greater peace of mind to people and communities, every day. We are an industry leader at predicting, deterring, and detecting intrusions on customer sites by integrating cutting-edge technologies to deliver unmatched customer outcomes.
What’s expected of you?
DeterTech are looking for an Field Engineer to install, maintain and remove battery-operated security solutions for our clients.. The role will be based in the following sectors: construction, energy, utilities, rail, retail, government and law enforcement and vacant properties. The successful candidate will play a pivotal role in ensuring the functionality, reliability, and satisfaction of our customers through effective maintenance, technical support, and problem-solving Your commitment to technical excellence and customer service will contribute to the success of our service operations and the overall customer experience. This position is a lone-working and highly rewarding role enabling you to give peace of mind to people and communities, every day.
Key Duties Include:
- Installation and commissioning of security solutions
- Communicate successfully with site managers and DeterTech ARC to ensure all information is passed on successfully
- Maintaining all areas where current site security solutions are deployed by conducting battery maintenance, camera reconfiguration, cleaning and servicing
- Ensure there is a low chance of false triggers during installation and maintenance
- Be responsible for ensuring all equipment, parts and spares are loaded into your business vehicle ahead of all appointments
- Ensure all equipment is deployed, positioned and secured on-site
- Fit, display and remove company signage around the site of installation
- Conduct thorough quality checks after repairs and maintenance to ensure equipment meets safety and performance standards.
- Respond promptly to customer inquiries and service requests regarding equipment issues
- Successfully remove all off-hire equipment and pack it into the company vehicle safely
- Train customers and end-users on proper operation, maintenance, and safety protocols of equipment.
- Conduct workshops and training sessions to enhance customer knowledge and ensure smooth equipment usage.
- Analyze complex technical issues and propose effective solutions to restore equipment functionality.
- Collaborate with engineering and design teams to address recurring problems and improve equipment design
- Maintain a professional and courteous demeanor while interacting with clients.
Professional experience and qualifications:
- 3+ years hands-on experience in a field engineer role or similar
- The ideal candidate will have experience in either telecoms, satellite, electronics, gas and electrics or an engineering background.
- Have a full UK driving license.
- CSCS training and H&S training would be desirable skills.
- Knowledge of wiring/electronics/soldering and experience in alarm installations is desirable but not essential.
Personal Attributes:
- Independent and comfortable decision-making on site
- Enjoy a lone-working environment
- Be comfortable using a work iPad to record and comment on all jobs
- Able to perform physical activity on a day-to-day basis
- Strong problem-solving skills and a solution-oriented mindset.
- Excellent communication and interpersonal skills.
- Customer-focused attitude with a commitment to providing high-quality service.
- Detail-oriented approach to diagnosing and resolving technical issues.
- Adaptability to work in diverse and changing environments.
- Ability to work independently and as part of a team.
- Strong organisational skills to manage tasks and assignments effectively.
- Patience and empathy when interacting with customers.
Benefits:
- 25+ Days of Holiday
- Healthcare scheme
- Company pension scheme
- Employee Assistance Programme
- Life Cover 3x salary
- SmartWater Product Pack
- Wider Benefits Portal
- Buy Holiday Scheme
- Employee Recognition Programme
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
