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Family Gateway Contact Officer

CRA GROUP RECRUITMENT AND PAYROLL LTD
Cardiff
1 day ago
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Summary:
The Grade 5 Family Gateway Contact Officer positions are integral to the Family Gateway service within Cardiff Council's Children’s Services. These roles involve a hybrid work model with typically two days in the office each week. The officers will manage and coordinate multiple referrals without carrying a caseload. The Family Gateway is dedicated to providing high-quality information, advice, and assistance to babies, children, young people, families, and professionals across Cardiff. The service employs a family-centered, strengths-based, and inclusive approach to ensure that support is timely and appropriate, working collaboratively with various professionals and partners.

Responsibilities:
  • Provide information, advice, and assistance to families and professionals.
  • Manage and coordinate multiple referrals.
  • Facilitate contact through telephone, web chat, and email.
  • Collaborate with Early Help services and partner agencies.
  • Recognize and address potential risks to individuals, consulting with Social Workers and other professionals as needed.


Requirements


  • Enthusiasm, motivation, and a positive attitude.
  • Resilience and the ability to handle pressure effectively.
  • Passion for improving the lives of families in the city.
  • Comprehensive understanding of the needs of babies, children, young people, and families.
  • Proven experience in building effective relationships with diverse individuals and groups.
  • Excellent interpersonal skills for quick rapport building.
  • Ability to provide clear and accurate information and advice.
  • Proficiency in Microsoft Office and/or case management systems.


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