If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number with the subject line: “Application Support Request”. Role: EUS Hardware EngineerJob Type: PermanentLocation: West Midlands UK (Gaydon, Whitley)Ready to utilise your experience in providing Hardware Support?Join us as a EUS Hardware EngineerCareers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.Collaborate with customers and stakeholders. Be part of an exciting team where you will be challenged every day. Gain access to endless learning opportunities. The RoleAs an EUS Hardware Engineer, you will provide Hardware support to a team in Plant Floor & Engineering sites. The Hardware support team is focused on Break/Fix Incident resolution, problem management and process/service improvement. You will work as part of the front-line team dealing with End User and Manufacturing IT Incidents. In this role you will own all IT related issues on behalf of our clients. You will work within a large multi-disciple and multi-site team. Key responsibilities: Understand the Business from a user perspective. Remain visible to customers as the face of IT to listen to their concerns and share as needed.Proactively owns any issues arising and follows through with necessary actions to resolve them.Make customer-oriented decisions.Ensure that problems are logged, investigated, resolved and closed within agreed timescales. Complete data analysis to identify focus points for problem resolution based on customer impacts and documenting RCA’s.Identify and drive through Service Improvements and Incident Reduction.Proven focus on identifying and documenting User and Service Risks and Issues. Co-ordinate incident resolution activity within and across IT teams, to ensure actions are completed within service level agreements.Work collaboratively with a range of people to support the wider business agenda.Always remain focused on the most critical and impactful task to hand using all resources efficiently and effectively.Your ProfileEssential skills/knowledge/experience:Good working knowledge of Client Operating systems and applications, such as MS Windows, Office, Linux.ITIL Foundation certified, Ideally ITIL Incident/Problem Practitioner. Experience working within a large complex IT department/organization.Excellent Working Knowledge of Plant IT/Manufacturing devices, such as Handheld Scanners and barcoding systems; Various Impact, HP Laser, and Thermal Labelling Printers; HHT’s; Industrial PC’s; Dell Desktops and Laptops.Excellent Client Level Networking/TCP Troubleshooting (DHCP, DNS, 802.11x), VPNPractical methodical approach for fault diagnosis and remediation.Good awareness of Occupational Health and H&S Standards, working in a manufacturing environment.Able to work under pressure and to strict SLA requirements.IT Literate with good communication skills.Ability and confidence to work alone when required.Possess a clean valid UK driving license as there will be requests to support nearby Satellite sites.Rewards & BenefitsTCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Next Steps Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.Join us and do more of what matters. Apply online now.