Job overview

Maidstone and Tunbridge Wells NHS Trust provides a comprehensive range of Acute (mainly hospital-based) health services, serving residents of Maidstone, Tunbridge Wells, and surrounding areas including Tonbridge, Sevenoaks and parts of north-east Sussex; and services, such as Oncology and Ophthalmology, across a wider area.

The Trust has three main hospital sites, the Tunbridge Wells Hospital at Pembury, Maidstone Hospital and Fordcombe Hospital. This post will be predominantly based at Maidstone Hospital, however, the role will see the post holder frequently work at other sites within the county, depending on demand. Therefore, the post holder will not always be based at Maidstone Hospital and the ability to drive and have your own vehicle is a requirement for this role. 

We require an experienced Senior IT Support engineer who will be able to make an immediate impact to the team. 

Main duties of the job

Your duties will include:

The day to day second line resolution of incidents, service requests and effecting approved changes. Hands on IT technical support via face to face, remote access and phone, supporting the MTW IT estate and employees. Configuration, deployment and maintenance of desktop PCs, laptops and tablets (iOS and Android). Configuration, support and maintenance of mobile and audio-visual technology. Updating of incident and request tickets within the Service Management tool. Documentation of procedures. Project work as required. Compliance with operational processes (e.g. Incident Management, Request Management, Major Incident Management). Network configuration as required including port patching and fault diagnosis.  37.5 hours per week, Monday to Friday, on shift between 8am-6pm. Travel – you will be required to travel between our four main sites as well as to our satellite sites around Kent and Surrey.

Working for our organisation

MTW is a large acute hospital trust in the south-east of England.

We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.

In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Detailed job description and main responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)

Interview Date: 10th December 2024

Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.

Person specification

Qualifications

Essential criteria

Relevant BTEC National or Higher National Diploma, Degree Microsoft Certified Desktop Support IT Infrastructure Library - Foundation Demonstrable Continued Professional Development If no qualifications, at least 3 years’ experience working in a comparable technical role is required

Desirable criteria

Member of a Professional Body, eg BCS MCSE/MCSA

Experience/ Knowledge

Essential criteria

If no qualifications, at least 3 years’ experience working in a comparable technical role is required Demonstrable and extensive experience and knowledge of end user device architecture Load, setup and tuning of Microsoft products, eg Office 2019 Ability to rapidly diagnose and fix incidents and problems remotely either by telephone or using a designated tool Experience of working in a Microsoft Active Directory environment Strong experience of working with MECM (SCCM)

Desirable criteria

Supported a range of Clinical Applications

Skills

Essential criteria

Ability to analyse a range of complex technical issues and propose interim/ permanent resolution as appropriate Ability to explain technical issues in a non- technical way to end users Excellent written skills and demonstrable experience of participating in drafting and proofing technical procedures and system documentation Negotiation, influencing and persuading skills, including handling complaints tactfully