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DEX Lead - EUC & Digital Experience

London
3 weeks ago
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Now Hiring: DEX Lead - EUC & Digital Experience
đź“Ť Location: London | Hybrid (2-3 days on-site)
đź•’ Full-Time | Permanent | Competitive Salary + Bonus + Benefits

Lead the Digital Workplace of the Future

We're a leading financial services firm based in London, investing heavily in digital transformation to redefine the employee and client technology experience. As part of this journey, we're seeking an experienced DEX Lead - EUC & Digital Experience to own the vision, strategy, and execution of our end-user computing (EUC) environment and enterprise digital platforms.

This is a strategic leadership role at the heart of our technology organisation - ideal for someone with a passion for workplace innovation, service excellence, and delivering secure, seamless digital experiences across a regulated enterprise.

🔍 About the Role

As the DEX Lead - EUC & Digital Experience, you will be accountable for shaping the digital workplace experience for thousands of users across the organisation. From device strategy and virtual desktops to collaboration tools and service desk transformation, you'll lead a team driving the delivery and continuous improvement of the platforms and tools our employees rely on every day.

🔧 Key Responsibilities

Own the strategy and delivery of end-user computing (EUC) services including desktop, mobile, VDI, collaboration tools (M365), and endpoint security.

Define and execute the Digital Experience (DEX) roadmap with a focus on performance, usability, and end-user satisfaction.

Drive automation, self-service, and proactive monitoring initiatives to improve the digital workplace experience.

Act as a senior stakeholder in service management, support transformation, and digital onboarding.

Ensure compliance with financial industry standards around security, data protection, and access control.

Partner with internal business units, infrastructure, cyber security, and third-party vendors to deliver an integrated technology experience.

Leverage analytics and telemetry tools (e.g., Nexthink, Lakeside, Microsoft Insights) to measure and optimise digital experience across the enterprise.

âś… What We're Looking For

7-10+ years of experience in End-User Computing or Digital Workplace leadership, ideally within financial services or another regulated industry.

Proven ability to lead large-scale workplace technology initiatives across global environments.

Deep understanding of M365 ecosystem, Windows OS management, VDI, device lifecycle management, and enterprise mobility.

Experience with digital experience monitoring (DEX) platforms and user satisfaction measurement.

Strong stakeholder engagement, vendor management, and team leadership skills.

A passion for employee experience and a user-first mindset in technology delivery.

🌟 Why Join Us?

Drive the transformation of workplace technology in a high-impact leadership role.

Join a collaborative, forward-thinking technology team within a top-tier financial institution.

Shape the way thousands of users work, connect, and deliver value every day.

Excellent compensation package with bonus, pension, private healthcare, and flexible hybrid working.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas

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