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Desktop Support Engineer

La Fosse Associates
Northamptonshire
1 day ago
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Role: Desktop Support Analyst (Inside IR35 – £150/day, 5 days on-site, Northampton)







Overview:
Seeking an experienced Desktop Support Analyst to deliver dedicated 2nd line IT support for business-critical operations within regulated functions. The role involves managing hardware and software issues, maintaining IT systems, and ensuring smooth day-to-day technology performance across the organization.

Key Responsibilities:



  • Provide 2nd line technical support for desktops, laptops, and mobile devices.


  • Troubleshoot and resolve hardware/software incidents within agreed SLAs.


  • Use ITSM tools (e.g. ServiceNow, JIRA, Assyst) to log and manage tickets.


  • Build, configure, and maintain end-user devices and IT assets.


  • Support meeting room technology and office IT equipment.


  • Escalate complex issues and collaborate with Service Delivery teams.


  • Maintain accurate service documentation and contribute to knowledge base updates.


Skills & Experience:



  • Strong background in Microsoft Windows and Office 365 environments.


  • Proven experience supporting end-user hardware and software.


  • Familiarity with remote admin tools and ITSM systems.


  • Excellent troubleshooting, communication, and customer service skills.


  • Knowledge of ITIL processes (certification desirable).


 

Location: Northampton (5 days on-site)
Contract: Inside IR35 – £150 per day






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