Customer Service Assistant

Job description

Role: Customer Service Assistant
Salary: Grade C £15,806 - £16,315 a year actual salary (£26,403 - £27,254 a year full time equivalent)
Location: Springwood Leisure Centre
Hours: hours a week
Closing Date: 16/11/2025
Contract Type: Permanent

Customer focused, friendly and approachable
* Able to work as part of a team
* Have the ability to work on your own initiative
* Able to work under pressure
* Flexible in your approach to work
* Able to set up and take down various pieces of sports equipment and be physically fit and able

Who We Are

Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it’s like to work for us.

What We Offer

You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you’ll also receive:

• Continued professional development opportunities & career conversations
• 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays
• Local Government Pension Scheme
• Team Derby Rewards – retail and leisure discounts
• Tusker Car Benefit Scheme
• Cycle2Work Scheme & free cycle training
• Employee Assistance Programme, Wellbeing Calendar and Support
• Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network and Neurodiversity Network
• Support for colleagues who are carers

The Opportunity

In the role of Customer Service Assistant , here’s an example of what you’ll be doing to make an impact:

• As first point of contact for the Leisure Centre provide a friendly, responsive and professional service to all customers and visitors, presenting a positive impression of themselves and the organisation. Be willing to engage with members of the public and build relationships with the customer base.
• Promote the sale of memberships and assist in the processing of associated paperwork, assist in entering the details onto the computer and ensuring the correct fees are collected
• Provide a high standard of service when dealing with general customers, colleagues and visitors to the leisure centre, either face-to-face, on the telephone or via email to ensure they receive a positive and enjoyable experience by.
• As required assist with the general operation of the leisure centre by assisting in the receipt of stock, reconciling deliveries against order and identifying any discrepancies.
• Ensure that safe methods of working are always adhered to

About You

To be successful in this role, you’ll ideally have…

Experience of working in a sales focused environment and achieving sales targets
Experience of working with a diverse range of customers
Good customer care skills in dealing with the public
Effective communication and interpersonal skills
Organisational skills to plan work allocated such as ensuring facility activities changes are undertaken in a timely manner
Experience of organising information and paperwork
Computer literate, ability to use Microsoft Word, Excel and Outlook
Experience of working in a successful team
Ability to work effectively under pressure
Good understanding of health and safety legislation
Experience of working in large teams (15 + staff)
Experience of moving and setting up equipment

Next Steps

If you would like to apply for this vacancy via an