Customer Service and Logistics Administrator

Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?

Do you approach new challenges with passion and take responsibility for your actions? Be the change you want to see and start shaping industry from the inside.

Who are we?

Trelleborg is a world leader in engineered polymer solutions that seal, damp and protect critical applications in demanding environments. Our innovative engineered solutions accelerate performance for customers in a sustainable way.

Being part of the Trelleborg Group Trelleborg Sealing Solutions is a leading global supplier of polymer-based sealing solutions. We support aerospace, industrial and automotive customers through ~44 production facilities and more than 60 customer solutions centres globally.

About the Job

As a key member of the customer service team you will support with logistics of outgoing products and customer relationships. Specifically, you will coordinate non-UK transportation and ensure timely deliveries, while maintaining accurate despatch information and providing customer updates. Additionally, you’ll manage order workflows, transport planning, and compliance documentation.

Key Responsibilities

• Follow workflow of an order and knowing the relevant colleague to ask regarding status
• Provide customer updates on order status
• Understanding the process of fulfilling an order
• Ensure customer orders contain relevant information
• Maintain pricing information on the IT system for customers
• Understand the order book and production scheduling systems
• Ensure data is consisten across IT systems
• Maintain sufficient knowledge and skill to support the team
• Daily order book review
• Update and check daily reports
• Responding to customer enquiries in a timely manner
• Transport planning relevant to Sales Order Requirement, via Freight agent/Carrier Portals
• Manage Orderbook demand – consolidate loads where possible
• Generate Delivery Documentation and Invoicing
• Maintain Compliance documentation for Audit purpose
• Undertake external training courses periodically
• Cross training to support colleagues with the team

This role is full-time (37-40hour) fixed term contract for 18-24month

You will be based at our Weobley site with some opportunity for flexible and remote working.

Candidate Profile

• Understanding of Export process and procedures
• Experience with Audit and compliance
• Experience with SAP planning system is desirable
• Previous use of Tariff classification would be beneficial
• Strong attention to detail
• Strong verbal and written communication skills
• Strong IT skills
• Good commercial awareness
• Confident telephone manner

Application Process

Don’t delay, apply today!

At Trelleborg our people are #shapingindustryfromtheinside

Trelleborg is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.