Customer Service Advisor

The Menu Partners is a diverse food business supplying hotels, pubs and restaurants up and down the UK with whole, prepared or cooked food. Within our group of businesses, we also have Absolute Taste, a leading event catering company, Absolute Taste Inflight our Private Jet catering business along with two farm shops, a pub and so much more.

We are looking for a Customer Service Advisor to join our Bicester team.

Come and join an exciting company which is expanding very quickly and looking for the right people to come and join our teams. In return, we develop individuals to be the best they can be and help them along their career paths.

We are seeking a highly organized and self-motivated individual to provide comprehensive administrative and executive support. The ideal candidate will handle a variety of tasks with professionalism and efficiency, working independently with minimal supervision. You will thrive in a fast-paced environment, manage competing priorities, and deliver exceptional customer service on a daily basis.

Roles and Responsibilities include but not limited to:

• Receiving and processing telephone and electronic orders from clients
• Assist the Operations Manager with support for the daily running of the warehouse operation
• Prepare client reports as and when required
• Process orders through from order receipt through to delivery - overseeing the process order journey
• Handling client complaints or enquiries
• Assisting and communicating with the transport department
• Organising deliveries to clients

Knowledge, Skills and Experience:

• Experience in a similar fast paced work environment
• Excellent computer skills including Word and Outlook
• Excellent telephone and face-to-face communication skills
• Meticulous attention to details
• Ability to work efficiently both independently and as a team
• Ability to prioritise work

Shift pattern- Sunday-Friday 8am-5pm ( week 1) Sunday -Thursday 8am-5pm (week 2)

this is on a reoccurring basis working 5/6 days.

This is role is based in our Bicester office.

The above list is not exhaustive of all duties and responsibilities.