Business Support Administrator

It’s a great time to join Cornwall Housing! We’re listening and responding to what our tenants want from us. We’re changing the focus of our teams and putting the right resources in place, to move to a new way of working based around localities. And we’re investing in our employees – we’ve increased our annual leave offer and have flexible working options through ‘Balance’. 

We’re looking for people with excellent organisational, customer service, admin and IT skills/experience to join the team. If you’re after a challenge and a change, where you can really make a difference, then we’ve got a home for you at Cornwall Housing. Join us to create safe homes in strong communities for one and all!

About the role

To provide a first-class, accurate and friendly first response to a range of daily enquiries and issues, ensuring a high standard of customer care is maintained at all times. You will be:

• Providing housing and contract administrative support

• Assisting the neighbourhood and housing management teams

• Maintaining and managing accurate records

• Raising and processing orders, and monitoring and recording information to assist with effective management of business finances

• Where required, communicating with customers to triage and resolve incoming service requests 

• Working internally across Cornwall Housing to monitor key activities, collate information and provide assurance around estate and neighbourhood functions

About you

• Experience in an administrative and/or customer service role speaking to customers face to face or by phone and inputting and extracting financial data.

• Great organisational and IT skills

• Good attention to detail and analytical skills, with the ability to interpret information, solve basic problems logically and make appropriate and timely decisions relating to housing enquiries and the need for escalation.

• An understanding of Housing and Landlord Services in a local authority is desirable 

To find out more about the role and requirements, please view the 

Our offer to you

Salary: £

Working Hours:  hours per week

Contract Type: FTC Months

Base: Hybrid working - working from office, home, site and in the community as needed. Your base will be our main office in Chy Trevail, Bodmin, PL FR. This role requires you to typically work from the office at least - day/s per week.

What you’ll get from us in return is:

A challenge like no other – Cornwall is unique and so are we!

A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, days annual leave plus bank hols (rising to days plus BHs after years’ continuous service) with the option to buy more, family friendly policies, and our flexible approach to work

A senior management team who will listen and support you, and encourage your ideas and creative thinking

Investment and support in your continuous learning and development

Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal

And a chance to really make your mark

Safeguarding

We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.