Business Resilience Partner

we encourage you to apply!

In this vital role, you'll leverage your expertise in business continuity planning methodologies to support and enhance our critical operations. Your efforts will help protect our service's brand and reputation by maintaining and improving our business continuity program, ensuring we’re prepared for any disruptive event.

You will assist in preparing for and responding to emergencies, coordinating command teams when necessary, and playing a key role in helping the organization remain operational during impactful events. Working closely with stakeholders across departments such as casework, communications, and IT, you'll support your manager in aligning our practices with industry standards like BCI and ISO 22301:2019, covering planning, operations, performance, and training.

Key responsibilities

Responsible for supporting the administration of our Business Continuity (BC) program, including assisting with Business Impact Assessments (BIAs), plans including scenario planning, strategies etc) are current and effective. Develop schedules and materials for BC training/awareness activities to ensure that colleagues are proficient in implementing their BC plans. Co-ordinate and deliver business recovery exercises (desktop and walkthroughs etc) Maintain BC content on our Intranet site and within our tools Support emergency communications with employees and help administer our BC support tools such as Clearview and TextBurst. Support your manager during a crisis in the effective running on the command teams as appropriate. This could include acting as an administrator/minute taker for Gold or Silver Command during an incident or deputising as Information Lead. You’ll assist in the crisis response and help to ensure key items are covered off from our logs and check lists. Making sure our emergency notification capabilities are working Revalidating a range of departmental plans and recovery strategies Partnering with key stakeholders across business areas including IT and Communications to ensure an overarching BC plan is in place and BC representative across departments to make sure they’re familiar with the BC application and they’re plans are accurate and up to date Developing a suite of desktop exercising scenarios to be used for departmental practices related to potential BC situations that are tested regularly as part of a schedule Work with your manager to ensure accurate and timely information is provided to senior leadership and the Board

Minimum Criteria

Proven experience in a business resilience, crisis, or business continuity role Strong knowledge of BCM principles, methodologies, and standards like CBCI and ISO 22301:2019; relevant qualification preferred. Experience conducting BIAs and supporting Business Continuity Plan development. Proficient in Microsoft 365 (Excel, Word, PowerPoint) for reports and presentations.

Desirable Criteria

We would also like you to have the following skills:

Excellent communicator, able to engage all levels, including senior leaders. Strong planning and adaptability in a fast-paced environment. Skilled at building relationships with internal teams and external partners. Calm and resilient under pressure during emergencies.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

25 days holiday entitlement, with the option to buy extra or sell days Generous pension Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others Employee Assistance Programme Extensive opportunities for personal and career development Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London Extensive Well-being resources including on-site therapists

Beautiful and bright London office looking over the Thames and near to mainline stations

Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too! 

How do I apply?

Write the details of what the individual needs to upload as part of their application.

Applications need to be submitted by 23:59 Wednesday 5th November 2025

Candidates shortlisted candidates will be invited to a telephone call with a member of the Talent Acquisition team

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We welcome applications from internal employees, to apply, you must have successfully passed probation and have no live warnings or development plans in place.

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!

LinkedIn: Financial Ombudsman Service

Good luck with your application!