Business Operations Assistant

Overview

Our client is a prestigious, chartered, and award-winning construction consultancy with a strong reputation for excellence. Specialising in quantity surveying, project management, and contractual services, they deliver high-quality, tailored solutions across a diverse portfolio of construction projects. With a commitment to professional development and service innovation, they offer a dynamic and supportive environment for talented individuals looking to grow their career within a respected consultancy. They are now seeking a proactive Business Operations Assistant to support day-to-day business activities and assist in the smooth running of internal systems and processes. Working closely with the Practice Manager, this role is ideal for a highly organised individual with strong administrative experience and a keen eye for detail.

This is a varied position offering exposure to CRM, project management, and finance tools, as well as opportunities to get involved in social media, compliance, and team coordination.

Salary: Up to £30,000

The Role

Administrative Support

Provide ongoing assistance to the Practice Manager with scheduling, documentation, and internal communications

Help coordinate internal meetings, training sessions, and team events
Assist in the preparation of reports, presentations, and other internal materials

Systems & Data Support

Support the accurate use and maintenance of platforms including CRM, project tracking, time logging, and finance tools (., Pipedrive, ASANA, Everhour, Xero)

Troubleshoot system issues and liaise with support teams when needed
Deliver basic training or guidance to team members on system use

Process Compliance & Improvement

Help monitor internal compliance with procedures, especially around data accuracy

Conduct regular checks on system records and contribute to ongoing improvements in workflow efficiency

Customer Enquiries & Support

Handle inbound enquiries professionally and direct them to appropriate team members

Assist in managing customer feedback and contributing to client satisfaction initiatives

Financial & Invoicing Support

Support invoice generation, ensuring accuracy and timely distribution

Assist with monitoring outstanding payments and maintaining financial records

Office & General Administration

Help with procurement of supplies and basic office logistics

Manage inbound communications including calls, emails, and post

Team Support & Coordination

Work closely with the Practice Manager to maintain a well-coordinated administrative function

Foster a supportive and collaborative team environment

Social Media & Marketing

Assist in creating and scheduling social media content

Monitor engagement and respond to messages/comments professionally
Contribute to the company’s online presence and visibility strategy

Compliance & Quality Monitoring

Support communication and documentation processes for internal audits and customer feedback loops

Assist with periodic quality checks in collaboration with the compliance team

Health & Safety Awareness

Contribute to maintaining a safe and compliant working environment as appropriate to your role

The Person

Strong organisational and time management skills

High attention to detail, particularly in documentation and data input
Confident verbal and written communication
Familiarity with systems such as CRM, project tracking, or finance platforms (Pipedrive, ASANA, Xero, etc. – desirable)
Positive team player with a proactive, problem-solving mindset
Adaptable and willing to learn new technologies and processes

Qualifications & Experience:

Previous experience in an administrative or office support role

Background in construction or professional services (desirable)
Comfortable with Microsoft Office (Word, Excel, PowerPoint)
Professional attitude and strong work ethic

Professional Development Opportunities:

On-the-job training in software, systems, and business processes

Broad exposure to practice and project management activities
Opportunities for progression within the business support team
Ongoing development with modern tools and technologies

To Apply:

If you are organised, tech-savvy, and thrive in a collaborative environment, we’d love to hear from you. Contact the team on or submit your CV using the link below

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