AOG Operations Coordinator

Our client, an industry leading organisation which provides award winning, time critical freight forwarding & logistics solutions to the Aerospace industry, are recruiting for an AOG Operations Coordinator to be based at offices in the London Heathrow area.

Working Hours: 4 on / 4 off, day shift pattern: (Apply online only)

On Offer:

• An opportunity to join an award-winning organisation known as a leader within the field of aerospace logistics
  
  
• Genuine opportunities to grow within the business, supported by an award-winning team
  
  
• Opportunity to upskill through ongoing coaching, training and development sessions
  
  
• An attractive salary of £32,900 + £2,100 shift allowance
  
  
• Healthcare Cash Plan, including dental and vision
  
  
• Incremental holidays based on length of service, with an additional day off for your birthday
  
  
• Contributory pension scheme
  
  
• Life assurance
  
  
• Free onsite parking
  
  Main Purpose of the Role:
  
  The AOG Operations Coordinator will be responsible for completing shipments from start to finish within the AOG Operations Freight Forwarding team, ensuring excellent customer service at all times. This role plays a key part in the import process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers.
  
  Duties and Responsibilities of the AOG Operations Co-ordinator:
  
  
• Handle import / export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers.
  
  
• Manage all documentation for import / export activities, including customs entries and delivery instructions, in line with compliance requirements.
  
  
• Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries.
  
  
• Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system.
  
  
• Ensure compliance with all statutory aviation requirements, health and safety policies, and the company’s Quality Management System.
  
  
• Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business.
  
  To Be Considered:
  
  
• Proven experience in AOG / Import / Export Freight Forwarding Operations
  
  
• Thrives in a fast-paced, customer-driven environment.
  
  
• Has strong organisational, communication, and problem-solving skills.
  
  
• Demonstrates a solid understanding of UK customs law and procedures.
  
  
• Has experience with Customs Declaration Service and knowledge of Cargowise (preferred).
  
  
• Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel.
  
  
• Ideally has Dangerous Goods compliance certification.
  
  
• Can work independently, using their initiative to assess data and propose solutions.
  
  For more details contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry