Aircraft Simulator Deputy Lead UK

Morson Technical Services are currently seeking an Aircraft Simulator Deputy Lead UK on a permanent basis to be based at RNAS Yeovilton

PURPOSE -

The Deputy Support Lead UK will be responsible for the support to the client’s products and services in a customer-facing, post-delivery environment specifically focused on aircraft simulation training equipment.

Responsible to the Support Lead (UK) to ensure the delivery of training support contracts 
Identify and produce support solutions to enable delivery of both the business and customer requirements  
Support to Training capability development and growth 
Support to Training bids and solutions 
Deliver the Service Level Agreement through agreed KPI’s.

The primary focus of this role is to support a team of engineers to achieve high levels of customer service & device availability and to communicate to multiple areas of the business, across all geography’s the status of services delivered.

MAIN ACTIVITIES AND TASKS

Organisation: 

Act is focal point of contact for the customer for Training Support and Services 
Support the Support Lead as required in fulfilling business and Customer needs. 
Build and maintain relationships between the multiple departments, customers and suppliers.
Excellent communication, regular reviews, performance feedback, and the setting of appropriate work objectives and targets 
Services and Support Projects: 

Support of training devices and equipment to enable operational availability targets to be achieved
Provide management and support for the onsite engineering teams, escalating, resolving and closely monitoring critical issues impacting training delivery 
Produce periodic Support Service Summaries in the form of written reports and customer presentations
Provide support to the customer both verbally and with the use of an online problem reporting system. 
Intervene and provide holistic solutions in the event of device or product unserviceability 
Carry out regular inventory audits to ensure a suitably spares level across the product range is maintained to uphold device availability. 
Work with internal stakeholders to determine recommended spare part requirements for upcoming deliverables, working closely with the Material specialists for procurement and logistics 
Act as the Health & Safety representative to ensure engineering teams comply with company policies  
Deputise for the Support Lead UK in their absence 
General: 

You are responsible for ensuring that activities under your control are undertaken in accordance with the requirements set out in the AWL SHE Policy, Health & Safety Operating manual, Health & Safety Policies & Procedures (HSP’s) and Environmental Management System (EMS). These documents identify your key responsibilities under the Health and Safety at Work Act 1974, Environmental Protection Act and other relevant HS&E legislation. 
SECTION 3 – KNOWLEDGE SKILLS AND EXPERIENCE

Essential:

Excellent communication and relationship management with stakeholders.
Strategic thinker with the ability to inspire innovation and quality across the organisation and demonstrate resilience under pressure.
Self-motivated and able to work under own initiative, whilst being able to operate as part of a team
Capability to manage complex problems to satisfactory outcomes
People Management skills
Desirable:

Educated to HND level or have demonstrated equivalent competency obtained through experience within Aerospace Engineering, Simulation or other comparable industry.
High PC literacy, with an excellent understanding of all Microsoft Office applications.
Experience with project management and issue tracking tools
If this is of interest then please apply today, alternatively contact Oliver Beaumont directly on (phone number removed) or