Job summary

The post holder will be responsible for the administrative processes supporting allHewitt Centre Knutsfordclinics for both Private and NHS patients and for the registration of Transport and Satellite patients attending the Unit. The post holder will be required to become proficient in the use of Information Technology and supporting technologies to enable the discharge of duties in an efficient and effective manner.

The post holder will provide typing and administrative support to consultants and other staff within the Hewitt Centre, dealing with clinic correspondence, letters and reports as required.

The post holder will also assist with telephone enquiries, filing and other associated administrative tasks.

Main duties of the job

Provide a professional clinical typing service to consultants, clinicians and other Unit staff as required, using DICT8 or copy typing. Ensure all typing is accurate, GP details are checked against patient notes and Digicare/Summary Care Record where necessary.

Arrange all communication to new patients.

Assist with the provision of a telephone answering service (high call volume) for patients who contact the clinical team.

Assist with the maintenance of an up to date electronic and paper office filing system appropriate to the relevant department and undertake filing in Patient Records and the Hewitt Centre in accordance with the Trust Records Management Policy.

Help maintain the Hewitt Centre's case note filing system. (currently in process of going paper light).Support Trust and Departmental processes for the review and management of data quality issues related to booking and scheduling activity.

Work flexibly to cover the hours of operation including weekends and Bank holidays if required.

Undertake other duties as required from time to time providing cover for other members of the booking and scheduling team.

Enter orders onto percurrent system NEP.

For full details see job description

About us

Liverpool Women's NHS FT became part of NHS University Hospitals of Liverpool Group (UHLG) in November 2024, following the coming together with Liverpool University Hospitals NHS FT. UHLG was born from a shared aim to improve the care we provide to our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues who are dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, UHLG is also their local NHS, providing general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

At Liverpool Women's Hospital, each year we deliver approximately 7,500 babies, carry out around 50,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly and premature newborns, perform around 1,000 IVF cycles, and conduct over 4,000 genetic appointments.

We believe that this, along with a strong dedication to research and innovation, makes usthespecialist health provider of choice in Europe for women, babies and families.

For roles at Liverpool University Hospitals, visit their careers page.

UKVI guidelines prohibits sponsorship for all Band 2 posts. Guidelines state that many non-clinical posts are not eligible for sponsorship. Please use UKVI guidance on Skilled Worker Visas to determine your eligibility for sponsorship if you were to gain a conditional offer for this role.

Job description

Job responsibilities

Provide a professional clinical typing service to consultants, clinicians and other Unit staff as required, using DICT8 or copy typing. Ensure all typing is accurate, GP details are checked against patient notes and Digicare/Summary Care Record where necessary. Arrange all communication to new patients. Assist with the provision of a telephone answering service (high call volume) for patients who contact the clinical team. Assist with the maintenance of an up to date electronic and paper office filing system appropriate to the relevant department and undertake filing in Patient Records and the Hewitt Centre in accordance with the Trust Records Management Policy. Help maintain the Hewitt Centres case note filing system. (currently in process of going paper light). Support Trust and Departmental processes for the review and management of data quality issues related to booking and scheduling activity. Work flexibly to cover the hours of operation including weekends and Bank holidays if required. Undertake other duties as required from time to time providing cover for other members of the booking and scheduling team. Enter orders onto percurrent system NEP.

For full details see job description

Person Specification

Skills, Knowledge & Aptitudes

Essential

Proven aptitude for clerical role Good level of numeracy and literacy skills Able to communicate clearly both in verbal and written communications Good keyboard & PC skills Working knowledge of Microsoft Office packages Outlook, Word, Excel Ability to type text to a good standard Organised and methodical with an attention to detail Professional and friendly telephone manner Able to maintain accuracy to high standards Understanding of confidentiality, Data Protection and Caldicott principles Ability to learn NHS/medical Terminology

Qualifications & Learning

Essential

Educated to GCSE level or equivalent including English and Mathematics Typing qualification - RSA II or equivalent

Experience

Essential

Experience of working in an office or administrative environment preferably within a healthcare environment Previous experience of working in a NHS role Experience of audiotranscription letter generation service Experience of customer service /appointments role Team work or group member experience

Personal Attributes

Essential

Flexible and adaptable to change Ability to work to a deadline and to prioritise own work load Ability to work on own unsupervised Courteous and friendly Be able to work under pressure in a busy environment Ability to work independently or as part of a team Capable of dealing with sensitive and confidential documents and situations Keen to develop personal skills Good work attendance Flexibility & motivation Excellent health record Neat and tidy appearance

Special Requirements

Essential

Understanding the importance of confidentiality at all times