Job summary

An exciting opportunity has arisen for a Band 3 Administrator to join Stoke Mandeville Renal Unit, a satellite unit of Oxford Kidney Unit. The Unit provides a comprehensive range of chronic renal services.

The Renal Outpatient department accommodates outpatient clinics for those with chronic kidney disease.

We are looking for a Band 3 Administration Assistant to work part time for 29 hours per week in our unit, running outpatient clinics and providing administration support to our busy haemodialysis unit. This post will be suitable for a dynamic, enthusiastic, hard-working individual who is looking to expand their existing knowledge and skills within the NHS.

Amongst your duties you will be organizing and overseeing the weekly clinics, providing administration support to our 3 consultants, working closely with the haemodialysis unit, booking transport for patients as required using the on-line system.

You will need to be flexible and be able to use your own initiative and in return we can offer a friendly, supportive working environment. The unit utilizes information technology extensively and IT skills would be advantageous. There will be an occasional requirement to travel to Oxford for meetings and study days

Main duties of the job

Patient administration underpins the patient journey and supports clinical teams in delivering high-quality patient care. It can make a real difference to the patient experience. Effective and efficient patient administration supports management by ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder is responsible for providing a professional, comprehensive, and efficient administrative service effectively delivered to all patients and department members. The post holder will need to demonstrate high levels of customer care and be an ambassador for customer care within the Trust.

The post holder will be responsible for all aspects of the outpatient department at Stoke Mandeville Renal Unit.

The post holder will also provide clerical support to the Unit Manager, Patient Administration Coordinator, and nursing team members as required

About us

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Job description

Job responsibilities

Stoke Mandeville Renal Unit is one of the satellite units of the Oxford Kidney Unit under the umbrella of the Oxford University Hospitals NHS Foundation Trust.

We are looking for a Band 3 Administration Assistant to work part time for 29 hours per week in our unit, running outpatient clinics and providing administration support to our busy haemodialysis unit. This post will be suitable for a dynamic, enthusiastic, hard-working individual who is looking to expand their existing knowledge and skills within the NHS.

Amongst your duties you will be organizing and overseeing the weekly clinics, providing administration support to our 3 consultants, working closely with the haemodialysis unit, booking transport for patients as required using the on-line system.

You will need to be flexible and be able to use your own initiative and in return we can offer a friendly, supportive working environment. The unit utilizes information technology extensively and IT skills would be advantageous. There will be an occasional requirement to travel to Oxford for meetings and study days.

Patient administration underpins the patient journey and supports clinical teams in delivering high-quality patient care. It can make a real difference to the patient experience. Effective and efficient patient administration supports management by ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder is responsible for providing a professional, comprehensive, and efficient administrative service effectively delivered to all patients and department members. The post holder will need to demonstrate high levels of customer care and be an ambassador for customer care within the Trust.

The post holder will be responsible for all administrative aspects of the outpatient department at Stoke Mandeville Renal Unit.

The post holder will also provide clerical support to the Unit Manager, Patient Administration Coordinator, and nursing team members as required.

Person Specification

Essential and Desirable

Essential

5 GCSC or Equivalent Grades A-C including Maths and English Strong Communication Skills Organizational and multi-tasking skills Previous administrative experience minimum 1 Year

Desirable

Previous NHS experience as Admin Experience of working with patient data system particularly EPR Centre Millennium and Choose and Book