Account Manager

Overview

Salary: £28,000 to £30,000

Our client is a rapidly expanding digital lead generation company who are seeking an Account Manager to join their growing team.

The Account Manager is responsible for the overall success and growth of a portfolio of high-value client accounts. With full ownership of 5–10 accounts, they act as the strategic lead— overseeing campaign performance, maintaining client relationships, and driving team success. They coordinate a team of Sales Representatives to ensure meetings are booked to target and that clients receive exceptional service

The Role

Fully accountable for client performance and results (75% Retention)
Assist the onboarding process for new clients including campaign setup and expectations alignment
Fully responsible for managing and leading client renewals
Including upsell conversations and retention strategy
Own all client communications including: Leading weekly or bi-weekly catch-up calls with full confidence, clearly reporting campaign progress: successes and focus areas and blockers
Handling tough conversations and managing client expectations with professionalism
Pushing back appropriately when expectations do not align with campaign realities
Collate & send daily end-of-day (EOD) dialling notes to clients
Write and refine outreach scripts and messaging frameworks for campaigns
Drive account success through strategy
Data targeting and campaign insights
Collaborate with and upskill Sales Reps assigned to each account
Review performance metrics and proactively identify improvements
Troubleshoot underperformance and adjust outbound strategies accordingly
Maintain client satisfaction and retention through consistent delivery
Proactively communicate with the Directors on client performance and satisfaction
Ensure there are no surprises around poor results or unhappy clients