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Account Manager

Headless Cross
6 months ago
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Are you an experienced Account Manager or Customer Service Representative? Have you worked in a customer facing role within a technical or highly regulated environment? If so, our client, a leading aerospace manufacturer, is recruiting for an Account Manager for their site in Redditch. The role will be responsible for managing business interactions with selected key and strategic customer accounts.
 
Account Manager
 
Permanent
Salary dependent on experience
Monday – Thursday 08:00 – 16:45, Friday 08:00 – 13:00
 
Redditch
 
Account Manager
Job Description

Managing all aspects of customer relationships, including daily communication, complaint resolution, plant visits, and performance improvement initiatives.
Preparing proposals and quotations while identifying new business opportunities through joint improvement projects and customer engagement.
Coordinating internally with planning and supply chain teams to ensure optimal material usage and capacity alignment.
Tracking and analysing customer performance metrics, developing tailored support plans to meet expectations and enhance customer satisfaction.
Overseeing customer-facing project management, including complaint handling, site visits, and internal training on customer systems and portals. 
Account Manager
Essential Experience/Skills/Qualifications

Previous experience working in a customer facing role.
Experience working in a technical or highly regulated engineering environment would be advantageous. 
Account Manager
Company Benefits

25 days holiday plus bank holidays with the option to purchase additional holiday
Pension scheme
Sick pay policy
Life assurance 3x salary
Health cash plan and private medical 
Please apply below if this role is of interest

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